FAQs

What format files are included in SVGDesignSet products? 
All our products include SVG, EPS, DXF format files. Some of our products include PNG format files too. Please check product description for more information about formats included. 

What is ZIP format file? 
ZIP is an archive file format that supports lossless data compression. A ZIP file may contain one or more files or directories/folders that may have been compressed. You will receive one ZIP format file with each product purchased from SVGDesignSet. You will need to unzip/extract file to access SVG, EPS and DXF format files. 

Can I open ZIP format file in my Cutting machine software? 
No. ZIP file is not compatible with any of electronic Cutting machine or cutting software and will not open or will show error message. You will need to unzip file to access other formats included – SVG, EPS and DXF.

How to unzip ZIP file? 

WINDOWS USERS: 
Downloaded ZIP file you will find in your computer's “Downloads” folder. 
Click right mouse button on file and choose “Extract all” option in pop-up menu.
Now choose location where you want your files to be saved and click “Extract”. 
You can use “Extract here” option to extract files in same folder where is your ZIP file saved. 

MAC USERS: 
Downloaded ZIP file you will find in your computer's “Downloads” folder. 
Please click on file to make it active.
Click right mouse button and choose option “Open with”. 
Click on option “The Unarchiever” (“The Unarchiever” available to download from App store for free).
Files will be unarchieved in the same folder where you stored ZIP file. 
If you extracted files in “Download” folder, please navigate through files to find your purchased files by name or folders with name SVG, EPS, DXF or PNG.

With which software I can use SVGDesignSet files? 
SVG format files are compatible with: 
Silhouette Studio Design Edition and Silhouette Studio Business Edition 
Cricut Design Space 
DXF format is compatible with: 
Silhouette Studio Standard Edition 
EPS format is compatible with: 
Silhouette Studio Business Edition 
You can open EPS format files in Adobe Illustrator, Adobe Photoshop, Corel Draw and many other graphic or professional printing / cutting machine softwares. 
How can I download files after purchase? 
You will be able to download right after checkout in the same window or if you missed this, you will receive email notification with link to the file download page. 

Can I download these files to a mobile device – Android, iPhone or iPad? 
Unfortunately, this feature is not available. You still can purchase using Android, iPhone or iPad device but to download files after purchase please use your computer to access download feature. 

What License is included in SVGDesignSet files? 
Standard price of SVGDesignSet files include Licence for Personal and Small Business (up to 200 items) use. 
You are allowed to make finished physical products such as t-shirts, stationary, cards, flyers, decals and more. 
You can use them as they are or you may incorporate them in your own designs. 
You are allowed to sell your finished product with our images up to 200 items as stated above. 
For Licence to use SVGDesignSet files on or for over 200 physical items, please Contact us. 
For full Terms of service, please Click here. 

RESTRICTIONS 
You can NOT make SVGDesignSet images available for digital download, resell or redistribute them as is, in digital form. You can NOT upload files or elements from them on "print-on-demand" web sites. 
If you require extended License, please Contact us for pricing. 

Can I get refund if I change my mind and want return files? 
Due to nature of Digital product there are no Refunds, Returns or Exchanges available. Please read our Refunds Policy here.

How can I contact SVGDesignSet if I need help or if I have enquiry regards my order? 
Please use our Contact form and we aim to answer all enquiries within 24 hours.